AMC Business Challenges & Problem List
Running an AMC Service Business is not a normal business work to do. It has it's own additional challenges or problem statement. AMC Business have more additional work to do where after sale support decides Business growth & journey but this activity is very energy and resources consuming task with its owne diverse challenges. So we have list out below some common Challenges or Problems AMC Business experience in their journey.
1. No Growth or Brand Building after working for so many Years
2. Technician/Staff doing lot of Time pass or waste time on unproductive work.
3. No Tracking of Customer Details, Payments, Complaints or Issues, Product details, Spare parts Installed
4. Fights & Disputes with Customers or Technicians due to lack of Process & Systems
5. Mental Stress & Tension on Boss as everything is dependent on Boss even for the small issues.
6. Customers not giving repeat or recurrent Business due to insufficient Service Delivery
7. No tracking & reviewing of Technician/Staff Performance
8. No tracking & reviewing of Spares / Parts where it is getting used.
9. The whole Company runs in fire-fighting mode i.e Just work on the Customer who is in front of us or who he is very angry. No standardize process
10. No clearity among internal teams about what committment has been given to Customers
11. No reminders or scheduling mechanism in place due to which no ones knows when to give Service to whom.
12. Owner dependency/involvement on Business is huge and because of which don't have personal & family time. Can't enjoy vacations or outing with family & friends. Can't enjoy personal hobbies.
13. Non availablity of correct data or facts & figures for taking crucial business decisions and future business forecasting which results in taking no action for business growth and hence future looks unclear.
