About Company:
Vijay Home Services is providing home-based services for the last 15 years in 9 cities. It is situated in Mumbai, Chennai, Pune, Banglore, Hyderabad, and many more. Vijay Home Services is one of the leading home service companies in Banglore with 31 lakhs+ satisfied customers.
Vijay Home Services is ISO Certified and also got UGAC certification. They provide services like Home Painting, Pest Control, Kitchen Cleaning, Sanitization, and many more.
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Problem:
Whenever your business grows, you need to face a lot of challenges to manage work. It happens with each Business. It had also happened with Vijay Home Services.
They were facing problems in managing the information of customers and products. Technicians were also not getting their work details on time. They were making use of Google Sheet or Excel to store that information. Because of this, sometimes they were not able to deliver service to their customers on time. So, customers or Technicians were argued with the Manager.
They were not able to track the performance of each technician. They were not working according to the commitment they had given to customers. It was difficult for them to track the payment information of each customer. Because of that, they were not getting payment of AMC service of the customer on time.
They were not maintaining a record of complaints of customers. So, they were not getting AMC renewals and new AMC from customers.
Solution:
Now, Managers in Vijay Home Services store their customer and product information in the cloud database of AMC Management Software. Team members fetch any customer and product information with one click.
Manager also gets an alert of complaints or Customer Service on AMC Software. So, that has made it easy for them to provide solutions for their customer problems on time. Manager sends a payment invoice to their customer by using the Software of AMC Management. So, the Manager is getting their customer payment on time.
Now, Technicians can see their work details on their Technician App. AMC CRM Software and Technician App works in Synchronization. So, Whatever update made by their Manager on Serve Well Software is update in the Technician App. Now, Managers monitor the performance of each technician on our dashboard of software.
Now, Vijay Home Services does not lose any customer service or customer complaints using AMC Service Management Software. They are working according to the commitment they have given to the customer.
Benefit:
As a result, AMC CRM Software has made customer service operations reliable and seamless, which results in better customer service and an increase in AMC Renewal. It has also made decrement in their operational Costs and grows their Organizational Capability.
Vijay Home Services has reduced their Travel Expenses & Time with Mapping Features of AMC Management Software.
