About Company:
Supreme Computers was established in the year 2006 in Dhule, Maharashtra. It is a top-level Laptop dealer in the Dhule.
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Problem:
Supreme Computers were using Excel and Notebook to store customer complaint information. It was difficult for them to track the status of each complaint in Excel. They needed to check whole excel to find out particular customer complaints. They were not able to find out which technician has appointed for each complaint.
They were not able to track how many customer complaints have come on each date. It was difficult for them to find out which spare material technician has used during solving customer complaints. Also, it was difficult for them to find out how many services has given to each customer. They were not able to find out how many complaints has solved by each technician. So, it was difficult for them to judge the performance of each technician.
Solution:
Now, Supreme computers store each customer complaint in our Complaint Management Software. They track the status of each customer complaint according to day, week, month or year, etc. They can search for any customer complaint from the list of complaints using our complaint management software in India. They assign technicians to each complaint using our software. They can also find out which technician has appointed to each complaint.
When customer register complaint, our software give them confirmation message. Our complaint management system software sends a notification to the manager when any customer register complaints. Now, they do not lose any complaints. They can track which spare material technicians have used while solving the problem of the customer. They track how many services have given to each customer. They track how many complaints have been solved by each technician. They analyze the performance of each technician using our computer complaint management system.
Benefit:
Our Complaint Management Software not only increasing the sale of Supreme Computers but also getting new AMC service requests from people. They are coming to know as a brand in front of people. Supreme Computers getting a renewal for their AMC Service using our software.
