About Company:
Konark Engineers is the best manufacturing, trading, exporting and importing company of Water Boilers, Cooling Towers, etc. It is one of the leading businesses in Compressor Dealers. It was established in 1974 in Nashik, Maharashtra.
Request Free Demo
Problem:
They were using Excel to store their leads and enquiry information. So, it was difficult for them to track their customer enquiry in excel. They were not able to take follow-up of each customer enquiry in Excel. Also, it was difficult for them to store the requirement of each customer enquiry in excel. Also, they were not able to monitor which team member was handling which enquiry. So, they are losing enquiry of customer.
They were using Whatsapp to handle their customer complaints. So, It was difficult for them to record the complaint and track the status of each complaint. It was difficult for them to find out which technician was handling which complaint.
Many times they were not able to give solutions to their customer problem on time. So, they were getting bad feedback from their customers for their services.
Solution:
Now, they store each customer enquiry in our AMC Management Software. They monitor their customer enquiry according to Week, Month, Year, etc. Also, they send SMS to their customer related to their enquiry using our AMC Software. They have imported their previous excel in our software.
Now, they track the status of each customer complaint on our software. They also mention the requirement of each customer enquiry in our software. They can see which team member is handling which enquiry. So, They do not lose any enquiry.
Now, Supreme Computers stores each customer complaint in our software. They track which technician is handling which complaint using our AMC CRM software. They track the status of each complaint using our software. So, they deliver the solution to each customer problem on time. The productivity of technicians is growing day by day.
Benefit:
Konark Engineers customers are happy with their service. Our customers share positive feedback of our service with friends. From this, we are getting good customers for our business.
Konark Engineers management team confidence has increased using Our AMC Management Software. Our AMC software has removed the internal Quarrel of managers of Konark Engineers.
