Indooverseas Enterprise Manages their Complaints Via Complaint Management Software

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About Company:

Indooverseas Enterprise is one of the leading manufacturers and traders of this commendable range of Water Treatment Products. It is retailer of RO Water Softener System,Domestic RO Purifier Plant, RO Water Systems RDR Euro DLX & Reverse Osmosis Plant in Surat, Gujarat, India.

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Problem:

Indooverseas Enterprises was not using a standard process to handle each customer's complaints. Team member was not able to pick up each customer call. They were writing their customer problem in Excel. So, They were not able to track the status of each customer complaint.

They were not able to give a solution to their customer on time. Sometimes they lose any customer problem. So, Sometimes, customers were disputed with the manager. Customers are not interested in buying the next AMC from them once they experience them. It was breaking down the image of the company day by day.

Solution:

Now, Indooverseas Enterprises have given a separate login to each customer. Customers register complaints by signing into their accounts. Customers get SMS of complaint registered once they register complaints.

Now, Manager tracks and manages the status of each complaint on the dashboard of the software. They assign a technician to each complaint. So, customers are getting the solution to their problem on time.

Team members have enough time in their hands to focus on their work. Customers are happy with their service. Now, customers suggest this company name to their friends or family members.

Benefit:

Complaints management is essential for the AMC service business. If you want to buy complaint management software, contact ServeWell CRM. Our system can streamline all your AMC business activities – get in touch to know more!